REFUNDS & CANCELLATION

All festival ticket sales are strictly final and non-refundable.

• Once a ticket or digital entry pass has been confirmed and issued (via our official website or ticketing partner BookMyShow), it cannot be cancelled, returned, or exchanged.
• Refunds are not granted for personal travel delays, schedule conflicts, weather fluctuations (such as rain or heat), or failure to arrive before gate closure.
• Tickets are non-transferable unless explicitly reassigned through official authorized channels prior to the cutoff deadline.

Automatic reversal within 3–5 working days for network gateway timeouts.

• If money is debited from your bank account, credit/debit card, or UPI wallet during payment but you did not receive a booking confirmation or QR pass, the transaction was not settled with our gateway.
• Such unconfirmed transactions are automatically reconciled by your issuing bank and Cashfree/banking partners, and refunded to your original source within 3 to 5 business days.
• If you do not see the credited amount after 5 business days, please email us at burppfestival@gmail.com with your bank statement showing the transaction date, UPI Reference Number (UTR), and payment gateway ID.

Tickets remain valid for rescheduled dates with a designated refund opt-out window.

• If Burpp Fest is postponed or rescheduled due to adverse weather, statutory government orders, public health advisories, or force majeure events, your tickets will automatically be transferred and valid for the rescheduled date.
• In the event of a postponement, organizers will open a 7 to 10 day refund request window for patrons who are unable to attend on the rescheduled dates.
• Eligible refund claims submitted within this designated window will be processed after standard payment gateway deduction fees.

100% face-value refund in the unlikely event of total festival cancellation.

• In the unlikely event that Burpp Fest 2026 is fully cancelled without any rescheduled dates, attendees will receive a 100% refund of the ticket face value.
• Refunds will be processed automatically back to the original method of payment (bank account, card, or UPI) within 7 to 10 working days of the official announcement.
• Please note that third-party processing charges, internet handling fees, or personal travel/accommodation expenses are non-refundable by the festival organizers.

Specific commercial agreement terms apply to vendor booth allotments.

• Advance booking deposits and booth allocation fees for food stalls, retail pop-ups, and flea market spots are non-refundable once the allocation letter and floor layout have been executed.
• If an applicant cancels their stall booking more than 21 days before the festival setup date, a partial credit note or consideration may be evaluated strictly at the discretion of festival management.
• Cancellations requested within 20 days of the festival opening date forfeit 100% of the stall fee.

Instant review and resolution for multiple charges on a single order.

• If you were charged multiple times for the exact same ticket tier due to a page refresh or network glitch, notify our support team within 48 hours.
• Provide your order receipts and transaction reference IDs. Once verified by our financial team, duplicate amounts will be released back to the source account within 5 to 7 banking days.